Nano Blue is committed to making you successful with our reporting products, and as such, we provide a number of technical support options which will help you make the most of your investment in our software.

Regular support hours are Monday through Friday, 8am - 5pm Eastern Standard Time and support requests are taken on a first-come, first-served basis by our experienced technical support staff. The average response time is about four business hours and the maximum response time is two business days.

A 30-day e-mail support package is included for all users evaluating the trial versions of the software.

E-mail and Phone Support Packages

Our e-mail and phone support packages allow you to use e-mail, telephone calls or use online meetings with our support staff during regular support hours. The packages below detail a level of support for a wide range of our customers. E-mail support is recommended for non-critical support situations; phone support for critical and time sensitive support situations.

*All costs are per point of contact, in Australian Dollars and exclude GST.

Note: LogiXML hosts a complementary Discussion Forum available to developers using Logi Report, Logi Info Lite, and Logi Info. In the forum, developers can communicate with other expert users and developers to answer questions or hold online discussions about our products. Our support team actively monitors the forum and will answer questions that remain unanswered within one to five business days.